Terms of service

Terms of Service – Nana Ō’s Koko Alaisa

Last updated: 10 October 2025

OVERVIEW

Welcome to Nana Ō’s Koko Alaisa (the “Store”). The terms “we”, “us”, and “our” refer to Nana Ō’s Koko Alaisa. We operate this website and online store, including all related information, content, features, tools, products and services (the “Services”), powered by Shopify.

These Terms of Service (the “Terms”), together with our Privacy Policy and Return & Refund Policy, govern your use of the Services. By using our Services you agree to these Terms and our policies. If you do not agree, please do not use the Services.

1. ACCESS AND ACCOUNT

You warrant you are at least 18 years old or the age of majority in your place of residence. You agree to provide accurate and current information (e.g., email, billing, payment, and shipping details) and to keep credentials confidential. You are responsible for all activity under your account.

2. OUR PRODUCTS (FOOD SAFETY & ALLERGENS)

We sell non-perishable food products. Full ingredient, allergen, storage, and preparation information is provided on labels and/or product pages. Please read these carefully before purchase or consumption.

Our products are shelf-stable and do not require refrigeration before opening. Store in a cool, dry place away from direct sunlight, and consume within the timeframe shown on the “Best Before” date for best quality.

Product images are illustrative only; packaging or colour may vary by batch or display settings. We may update, limit, or discontinue products at any time.

Nothing on our Services is medical or nutritional advice. If you have dietary conditions or allergies, consult a qualified professional before consumption.

3. ORDERS

When you place an order, you make an offer to buy; we may accept or decline. Acceptance occurs when we confirm your order and take payment. Please check your order carefully; cancellations may not be possible once accepted.

All purchases are subject to our Return & Refund Policy.
You confirm purchases are for personal or household use and not for resale or export without our written consent.

4. PRICES, TAXES & BILLING

All prices are in New Zealand Dollars (NZD) and include GST unless stated otherwise. Shipping, handling, and any international duties or import taxes are additional.

Prices, promotions, and discounts may change without notice. The price shown at checkout is final for your order.

You agree to provide current and accurate payment details and authorise us (and our processors) to charge your selected method for the order total, including shipping, GST, and applicable fees.

5. SHIPPING & DELIVERY

We ship using NZ Post for domestic orders and DHL Express for international orders (up to 2 kg).
Processing time: 2–3 business days. Delivery timeframes are estimates only.

Title and risk transfer upon delivery to your nominated address. Please ensure your address is correct and that someone is available to receive the parcel if required.

International orders may incur customs duties, taxes, or import fees in the destination country, which are your responsibility.

This section operates subject to your rights under the Consumer Guarantees Act 1993 (CGA) and the Fair Trading Act 1986 (FTA).

6. CONSUMER GUARANTEES (NZ LAW)

Nothing in these Terms limits or excludes your rights under the CGA or FTA.
If a product is faulty, unsafe, or not of acceptable quality, you may be entitled to a repair, replacement, or refund. Contact us promptly with your order number and photos if helpful.

7. RETURNS & REFUNDS FOR FOOD PRODUCTS

Because our products are sealed, non-perishable food items, we cannot accept returns for change of mind, taste preference, or incorrect ordering once shipped.

We will remedy issues if your order arrives damaged, incorrect, or compromised (e.g., packaging broken on arrival). See our Return & Refund Policy for details.

For non-food merchandise (e.g., apparel or accessories), returns are accepted under the conditions and timeframes stated in our Return & Refund Policy.

8. INTELLECTUAL PROPERTY

All trademarks, branding, text, graphics, photographs, video, and other content on the Services belong to us or our licensors. You may use the Services for personal, non-commercial purposes only.

“Nana Ō’s Koko Alaisa” and related logos are our trademarks. Shopify’s names and logos are trademarks of Shopify Inc. Other names remain the property of their respective owners.

9. OPTIONAL TOOLS & THIRD-PARTY LINKS

We may provide access to third-party tools or link to third-party sites. These are offered “as is” without warranties. Your use is at your discretion and subject to the third party’s terms. We are not responsible for third-party content, products, or services.

10. RELATIONSHIP WITH SHOPIFY

Our Store is powered by Shopify. Sales are made by Nana Ō’s Koko Alaisa to you (not by Shopify). By using the Services, you acknowledge Shopify is not responsible for, and you release Shopify from, any claims related to your purchases.

11. PRIVACY

Your personal information is handled according to our Privacy Policy and Shopify’s Privacy Policy. Because our Store is hosted by Shopify, certain data may be processed or stored overseas.

12. FEEDBACK & REVIEWS

If you submit reviews, ideas, or feedback, you grant us a perpetual, worldwide, royalty-free licence to use and display that content (including for promotion), consistent with NZ law and our policies. You warrant you own or control the rights in any submitted content and that it is lawful, accurate, and not misleading.

We may moderate or remove content that breaches these Terms or applicable law.

13. ERRORS & AVAILABILITY

We may correct errors, inaccuracies, or omissions (including pricing, availability, or descriptions) and cancel or update orders affected by such errors. If this occurs after payment, we will contact you and provide options consistent with NZ consumer law.

14. PROHIBITED CONDUCT

You must not misuse the Services, interfere with security, attempt unauthorised access, transmit malware, scrape data, or use the Services for unlawful purposes. We may suspend or terminate access for suspected breaches.

15. TERMINATION

We may suspend or terminate access to the Services (in whole or part) at any time. You remain liable for amounts due up to termination.
Sections intended to survive termination (e.g., Intellectual Property, Feedback, Disclaimers, Limitation of Liability, Indemnity, Governing Law, and Privacy) continue to apply.

16. DISCLAIMERS (SUBJECT TO NZ LAW)

To the maximum extent permitted by NZ law, the Services are provided “as is” and “as available”. We do not warrant uninterrupted or error-free operation.

Nothing in these Terms limits your non-excludable rights under the CGA or FTA.

17. LIMITATION OF LIABILITY (SUBJECT TO NZ LAW)

To the maximum extent permitted by law, and subject to your rights under the CGA and FTA, we are not liable for indirect or consequential loss (including lost profits, revenue, savings, or data).

Where liability cannot be excluded, our liability is limited to the price paid for the affected product(s) or the cost of resupplying them.

18. INDEMNITY

You agree to indemnify us (and our officers, employees, contractors, and service providers) against third-party claims arising from your breach of these Terms or misuse of the Services, except where caused by our negligence or breach of the CGA or FTA.

19. SEVERABILITY

If any provision is unlawful or unenforceable, it will be modified to the minimum extent necessary or severed, and the remaining provisions will remain in effect.

20. NO WAIVER & ENTIRE AGREEMENT

Our failure to enforce any right is not a waiver. These Terms, together with the policies referenced here (Privacy Policy; Return & Refund Policy), constitute the entire agreement between you and us regarding the Services.

21. ASSIGNMENT

You may not assign or transfer your rights without our prior written consent. We may assign or transfer our rights and obligations under these Terms without notice.

22. GOVERNING LAW & JURISDICTION (NEW ZEALAND)

These Terms are governed by the laws of New Zealand. You submit to the non-exclusive jurisdiction of the New Zealand courts, and disputes may be heard in Auckland, NZ.

23. CHANGES TO THESE TERMS

We may update these Terms by posting a new version on the website. Material changes will be notified as required by law. Your continued use after updates take effect constitutes acceptance.

24. CONTACT

Questions about these Terms can be sent to:
📧 nanaoskokoalaisa@gmail.com
🏠 1/203 Kirkbride Rd, Māngere, South Auckland 2022, New Zealand