Privacy policy

Privacy Policy – Nana Ō’s Koko Alaisa

Last updated: October 8, 2025

Nana Ō’s Koko Alaisa operates this online store and website, including all related information, content, features, tools, products, and services (the “Services”) to provide you, our valued customer, with a trusted and enjoyable shopping experience.

Our online store is powered by Shopify, which helps us process orders and securely manage your information. This Privacy Policy explains how we collect, use, and share your personal information when you visit our website, make a purchase, or communicate with us.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

“Personal information” means information that can identify you or be linked to you. We may collect or process the following categories of personal information when you interact with our Services:

  • Contact details – such as your name, address, phone number, and email.
  • Payment details – including your payment method, card information, and billing details.
  • Order information – items viewed, added to cart, purchased, or returned.
  • Account information – if you create an account, your username, password, and preferences.
  • Communications – messages or emails you send to us.
  • Device and usage information – including your IP address, browser type, and interactions with our website (collected via cookies and analytics tools).

How We Collect Information

We collect personal information in the following ways:

  • Directly from you when you make a purchase, create an account, or contact us.
  • Automatically through cookies, analytics, and tracking tools when you browse our site.
  • From service providers like Shopify and our shipping partners who help us fulfill your orders.

How We Use Your Information

We use your personal information to:

  • Process and fulfill orders – including payments, shipping, and returns.
  • Provide customer support and communicate with you about your order or account.
  • Improve our products and services by understanding what our customers enjoy most.
  • Send marketing and promotional content (only if you’ve opted in).
  • Ensure security and prevent fraud in transactions and online activity.
  • Comply with legal obligations when required.

How We Share Your Information

We may share your personal information with:

  • Shopify – our e-commerce platform provider, which processes payments and stores data securely.
  • Shipping and logistics partners – to deliver your orders.
  • Payment processors – to manage payments securely.
  • Marketing and analytics partners – to help us understand our audience and improve our outreach (only where permitted).
  • Legal authorities – if required by law.

We do not sell or rent your personal information to anyone.

Shopify’s Role

Our store is hosted on Shopify Inc. Shopify provides us with the online e-commerce platform that allows us to sell our products to you.

Your information is also processed by Shopify, who may store data on secure servers in other countries. You can read Shopify’s own Privacy Policy here: https://www.shopify.com/legal/privacy

Cookies

We use cookies to:

  • Keep your cart items saved.
  • Remember your preferences.
  • Understand site traffic and user activity.

You can control or delete cookies through your browser settings.

Children’s Privacy

Our Services are not intended for children under 16. We do not knowingly collect personal data from minors. If you believe a child has provided us information, please contact us to remove it.

Your Rights

Depending on where you live, you may have rights to:

  • Access or request a copy of your personal information.
  • Request correction or deletion of your data.
  • Opt out of marketing communications at any time.
  • Withdraw consent for processing (if applicable).

To exercise your rights, please contact us using the details below.

Data Security and Retention

We take appropriate measures to protect your personal information from unauthorized access or misuse. However, no system is 100% secure.

We retain personal information only as long as necessary to fulfill orders, comply with legal obligations, or maintain business records.

International Data Transfers

Because we use Shopify and other partners based overseas, your personal information may be transferred and stored outside New Zealand. All transfers follow legal data protection requirements.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a new “Last updated” date.

Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us:

Nana Ō’s Koko Alaisa
📍 Māngere, Auckland, New Zealand
📧 nanaoskokoalaisa@gmail.com